Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@skyrivermusic.com. We will confirm the return address and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility, except where an item is defective, damaged, or incorrect — in those cases we cover return shipping.

You can always contact us for any return question at info@skyrivermusic.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain items cannot be returned:

Records and CDs that have been unsealed: Sealed audio recordings are eligible for return; once the seal or shrink-wrap has been opened, the item can no longer be returned unless it is defective.

Tea that has been unsealed: Tea is a sealed food product and can be returned only with its vacuum seal intact, for reasons of health protection and hygiene.

Digital downloads: Digital products cannot be returned once delivery has begun. By purchasing a digital product, you consent to immediate delivery and acknowledge that you lose the right of withdrawal at that point.

Defective, damaged, or incorrect items are always replaced or refunded regardless of the above.

Please get in touch if you have questions or concerns about your specific item.

 

Sets
Sets are eligible for return as complete sets. Where only part of a set is returned, the refund equals the set price minus the standard individual price of the items kept. Digital components of a set cannot be returned and are always treated as kept items.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union and United Kingdom 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@skyrivermusic.com.